FAQ - Frequently Asked Questions

What is 3D printing?

3D printing is a process that creates an object one layer at a time from a digital design. We use high-quality 3D printers and carefully selected materials to create everything from fun toys and fidgets to dinosaurs, dragons, games, and unique decorative pieces.

Are your products actually 3D printed?

Yes! Every 3D-printed item we sell is produced using our own 3D printing equipment. Because they are printed layer by layer, you may notice subtle lines or variations in the surface. These are a normal part of the 3D printing process and make each piece unique.

What materials do you use?

We primarily use PLA (polylactic acid) and other specialty 3D-printing materials depending on the product. The material used will vary by item and is listed in the product information when applicable.

Are 3D-printed products safe for children?

Many of our products are designed with children in mind, but not every product is suitable for every age. Some items contain small parts, sharp points, or pieces that could break off.

Please check the recommended age and safety information on each product before purchasing.

Can young children play with your fidgets and sensory toys?

Our fidgets and sensory toys are available in a variety of designs and sizes. Some may contain small components or parts that could become detached. Adult supervision is recommended for younger children. Always follow the age recommendation listed on the individual product.

Will my 3D-printed item look exactly like the picture?

Not always—and that's part of the fun! Colors, lighting, print layers, and small details can vary slightly from the photographs. Each item is individually printed, so no two pieces are guaranteed to be exactly alike.

Can I request a different color?

Absolutely! If an item has color options, you'll find them on the product page. If you have a special color request that isn't listed, contact us before ordering and we'll let you know if we can accommodate it.

Do you accept custom orders?

We love creating new things! If you have an idea for a custom 3D-printed item, contact us with the details. We'll let you know what's possible and provide pricing when appropriate.

How long does it take to make my order?

Most items are printed after your order is placed, so processing times can vary depending on the size and complexity of the item and our current workload. Any current processing-time information will be provided on the website.

Do you sell items at markets?

Yes! In addition to our online shop, Mango3d can be found at vendor markets and local events. Keep an eye on our social media and website for upcoming events.

Do you offer discounts?

We occasionally offer special promotions, discounts, and seasonal sales. Sign up for our email list to hear about special offers and new products.

What if my item arrives damaged?

We carefully package our products, but occasionally things happen during shipping. If your item arrives damaged, please contact us as soon as possible with photos of the item and packaging so we can help.

Can I return a 3D-printed item?

Because many of our products are printed specifically for each order, return eligibility may vary. Please review our Return Policy before placing your order or contact us if you have questions.

Why does my 3D print have visible lines?

Those lines are called layer lines, and they're a natural characteristic of 3D printing. Your item was built one thin layer at a time, which can leave subtle patterns on the surface. They're part of what makes a 3D print a 3D print!

Will my 3D print melt?

3D-printed materials can soften or deform when exposed to sufficiently high temperatures. Do not leave PLA products in a hot vehicle, near a heat source, or in direct high heat. Specific heat resistance varies by material.

How should I clean my 3D-printed item?

For most products, gently wipe with a soft, slightly damp cloth. Avoid harsh chemicals, high heat, and soaking unless the product description specifically says it is safe to do so.

Do you make your own designs?

Some of our products are designed by us, while others may be produced from designs that we have appropriate commercial rights to print and sell. We take pride in bringing interesting and imaginative designs to life through 3D printing.

Who is Mango?

Mango is the inspiration behind Mango3d! She's a very special Amazon parrot and an important part of our family—and our business. 🦜💚

Have another question?
We're happy to help! Contact Mango3d at mango@mango3d.shop or our contact form and we'll get back to you as soon as we can. 🦜✨